Privacy and your rights

Euthymia collects and handles personal and health information in line with the Privacy Act 2020 and the Health Information Privacy Code 2020. We collect only what we need to assess and treat patients and to communicate with their GP.

• Referrals should be sent by secure email. Please don’t put patient details in the website enquiry form.
• Information from the enquiry form (name, email and message) is used only to reply to you.
• Health records are kept for at least 10 years from the last service, as required by the Health (Retention of Health Information) Regulations 1996.
• Information is shared only with the referring GP and others involved in care, or where the law requires or allows it.
• You can ask to see or correct the information we hold about you. Contact us through the enquiry form and we’ll arrange a secure way to respond.

If you have a privacy concern we haven’t resolved, you can contact the Office of the Privacy Commissioner.

Patients have rights under the Code of Health and Disability Services Consumers’ Rights, including the right to complain. We welcome feedback and will acknowledge a complaint promptly and try to resolve it fairly.

You can also get free, independent support:

• Nationwide Health and Disability Advocacy Service: 0800 555 050
• Health and Disability Commissioner: 0800 11 22 33, hdc@hdc.org.nz, hdc.org.nz

We recognise Te Tiriti o Waitangi and aim to provide care that is culturally safe and responsive to Māori, and to people of all cultures. Patients are welcome to bring whānau or a support person, and we’ll work with them and their GP on what matters to them.

If your patient would like an interpreter, a support person, or any adjustment to make the appointment work for them, please mention it in the referral and we’ll discuss arrangements.